Parts Advisor - Lincoln

2025-11-14
“This is a fantastic opportunity to grow and develop within an established organisation".

We are currently recruiting for a parts advisor to join our fantastic team at Lincoln. 

As a Parts Advisor you will be supporting the parts function at the depot through the up selling and delivery of parts and service products whilst providing excellent customer service.
 

The Role

  • Resolve customer front counter enquiries through parts identification and price management.
  • Book in and ensure we have part stock available for forthcoming workshop visits. 
  • Locate stock and pre-pick parts for the workshop. 
  • Proactive phone calls, emails, and planned visits, targeting promotional materials, and customer relationship building.
  • Promote internal quarterly promotions.
  • Seek new business opportunities on top of building and maintaining relations with new and existing Crossroads customers through GVP sales and extended offer Truckshop sales.
  • Respond to customer enquiries in a timely manner.
  • Seek to convert front counter parts enquiries to workshop fitment.

 

You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial parts experience in a similar environment or previous experience within a similar role would be a distinct advantage. Must have good local knowledge of the area.
 

Hours of Work
Monday to Friday 08.30am until 17.30pm
Plus alternate Saturday mornings 8.00am until 12.00pm.
 

About You
Clean driving license.
Organised and detail-oriented.
Good local knowledge of the Lincoln area.
A strong team player with a “can-do” attitude.
Effective communication and customer-facing skills.
Ability to work under pressure and on your own initiative.
Ability to understand customer needs and promote sales.
Excellent customer service skills and professional telephone manner.
Commercial parts experience or similar role preferred, however full training will be provided.
 

What We Offer
✅ Loyalty bonus.
✅ Excellent contributory pension scheme.
✅ Excellent in house and Volvo product training programme.
✅ Rewards gateway platform available for scheme members.
✅ Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician and dentist.


If you're looking to join a business with good employment prospects, where you can progress, develop and make a difference to your career, then Crossroads could be for you.

For more information please contact Jen Stephenson on 07870 574684 or you can send your CV to info@crossroads.co.uk