Services available via the Frontline Support facility
- Diagnostics support
- Technical support
- On site defect analysis
- On site repairs
- 24/7 breakdown assistance
- Provision of parts
Dedicated Bus & Coach FRONTLINE SUPPORT
WHEREVER YOU ARE, WHEREVER YOU GO
A bus is a major capital investment and it is vital that it stays where it belongs - on the road. On those occasions when assistance is required, Volvo operators can rely on the most extensive and developed support infrastructure of any vehicle marque.
And with a growing range of innovative products and services designed to minimise operating costs and maximize the benefits of Volvo ownership, bus operators can tailor the precise support package for their needs, as well as specifying the vehicle of their choice.
Every new Volvo Citybus comes with an extensive assurance package which includes a full 24 month partsand labour warranty and third year driveline warranty.
FRONTLINE SUPPORT TECHNICIAN
Dennison Commercials has always been committed to providing a complete aftersales support for both new and used Volvo Bus and Coach products. This includes a 24 hour, 7 days a week on and off site repair service, fleet contract maintenance, individual vehicle contract servicing and a dedicated parts operation supporting the product throughout its lifecycle from four separate workshops.
In addition, we are now offering a Frontline Support service which aims to provide bus and coach operators with a complete vehicle diagnostic and repair service, provided by a dedicated, highly trained mobile Technician. The Technician will attend customers' premises to react even more quickly to issues, to ensure maximum uptime.
The Frontline Technician and his fully equipped vehicle can travel to all Dennison customer locations to provide around-the-clock support. The investment in this new service demonstrates Dennisons' continued commitment to supporting Bus and Coach customers in the region. We are delighted to announce Gary Ireland as the dedicated Frontline Support Technician for this role.
GENUINE VOLVO SERVICE
Genuine Volvo Service, performed by skilled mechanics at an authorised Volvo Bus & Coach workshop and using Genuine Volvo Parts, is the best way to keep your Volvo bus at peak performance.
VOLVO ACTION SERVICE
Volvo Action Serviceis a dedicated 24-hour emergencytoll-free helpline for Volvo operators, offering repair services, advice, translation and care for drivers and passengers. Available 365 days a year, the service utilises the combined resources of the Volvo parts distribution system and the dealer network throughout Europe.
GENUINE VOLVO PARTS
Volvo Genuine Parts are the same parts that go into building a Volvo bus chassis, so the best way to ensure that your Volvo remains a tool for truly cost-effective and safe transport operations, is to keep your vehicle 100% Volvo, through and through.
To assist operators in the service and maintenance of Volvo vehicles, Volvo operates a team of highly trained , mobile diagnostic technicians. The Frontline technicians and their fully equipped vehicles and strategically located throughout the UK and Ireland to provide around-the-clock support at operators' premises.
Operating from Volvo's headquarters in Warwick, Volvo operators have access to a dedicated technical and engineering support facility to ensure that the highest level of service support is available.
FINANCIAL & CONTRACTUAL OPTIONS TO MANAGE RISKS & COSTS.
With tailor-made Contract Maintenance options
including Maintenance, Preventative and Repair, Service Planning, Financial and Dedicated Parts packages, along with a range of insurance, purchase, lease or rental options, Volvo have a range of bespoke soft products to meet your business requirements.