Parts Advisor - Normanton

2025-10-03
We are looking for a Parts Advisor to join our fantastic team in Normanton.

Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers.

 

Due to an internal promotion, a fantastic opportunity has arisen to join our amazing team at our Normanton depot. We are looking for a passionate and skilled parts advisor. 

 

The Role
- Resolve customer front counter enquiries through parts identification and price management.

- Proactive phone calls, emails, and planned visits, targeting promotional materials, gathering customer data and customer relationship building.

- Promote internal quarterly promotions.

- Seek new business opportunities on top of building and maintaining relations with new and existing Crossroads customers through GVP sales and extended offer Truckshop sales.

- Respond to customer enquiries in a timely manner. 

- Seek to convert front counter parts enquiries to workshop fitment.

 

The ideal candidate will be outgoing and willing to learn. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial parts experience in a similar environment or previous experience within a similar role would be a distinct advantage, however training will be provided.
 

Hours of work
Alternate Weeks: Monday - Friday 07.00am – 16.00pm / 8.30am – 17.30pm

Alternate Saturday mornings: 07.00am – 12.00noon


What Do We Offer?
✅ Loyalty bonus.

✅ Excellent contributory pension scheme. 

✅ Excellent in house and Volvo product training programme.

✅ Rewards gateway platform available for scheme members. 

✅ Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician and dentist.
 

Crossroads Truck and Bus pride ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well being is at the forefront of our business.

 

To apply or to find out more information about the role, please contact Jen Stephenson on 07870 574684 or send a copy of your CV to info@crossroads.co.uk