Crossroads Truck & Bus Limited is one of the leading commercial vehicle distributors for the Yorkshire and Lincolnshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.
An exciting new opportunity has arisen. We are currently recruiting for an additional Customer Service Advisor to join our fantastic team in Birstall (WF17). This is a fantastic opportunity to develop within a progressive organisation.
This exciting and challenging role will entail planning and organisation. Communication internally and externally will be a key requirement. The successful candidate will have a positive, 'can do' attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service.
Main responsibilities of the role
- Book in vehicles using the planner for repairs, servicing & MOT, in conjunction with the workshop.
- Liaise with customers, advise on progress, seek authority to carry out further repairs, taking payments & dealing with customer enquiries.
- Proactively contact customers, ensuring that the
customer is satisfied with work completed - “how was it for you” calls.
- Send out customer invoices.
- Service administration duties.
- Maintain CSI (customer satisfaction index) performance.
Hours
Week One: Monday to Friday 09.00am until 18.00pm
Essential Requirements
- Excellent communicator
- Able to work on own initiative.
- Able to problem solve effectively.
- Enthusiastic.
- Computer skills advantageous.
- Extremely well organised and able to prioritise tasks.
- Attention to detail.
Benefits
- Excellent in house product training programme.
- Excellent contributory pension scheme.
- Access to company promoted saving platform.
- Comprehensive healthcare cash plan.
- Loyalty bonus.
- Friendly & professional working team.
Crossroads Truck and Bus pride ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.
For more information please contact Jen Stephenson on 07870 574684 or you can send a copy of your CV to info@crossroads.co.uk