Are you passionate about delivering exceptional service and driving team performance? We’re looking for a proactive and organised Workshop Supervisor to lead our nightshift operation at our Birmingham depot.
The Role:
The successful candidate would be responsible in ensuring high levels of internal and external customer satisfaction. Monitor and optimise individual technician performance, providing guidance and support to achieve operational targets. Oversee the workflow of the workshop, ensuring jobs are progressed efficiently with a focus on achieving a first-time fix every time. Maintain high standards of service documentation, ensuring all paperwork is completed accurately. Ensure full compliance with company procedures, and health & safety regulations at all times.
Shift Pattern:
Tuesday to Friday: 20.00pm - 06.30pm
Requirements:
Qualifications required: City & Guilds part 1 & 2 / BTEC / IMI (or equivalent) in motor vehicle management or equivalent practical experience in the commercial vehicle industry (or similar environment). HGV Licence advantageous but not essential.
Benefits:
✅ Fully equipped workshop.
✅ Excellent contributory pension scheme.
✅ Holidays increase with length of service.
✅ Excellent in house and Volvo product training programme.
✅ Rewards gateway platform available for scheme members.
✅ Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician, and dentist.
The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.
For more information please contact Jen Stephenson on 07870 574684 or you can send your CV to info@hartshorne.co.uk