As a customer service advisor you will be responsible for:
Vehicle Scheduling: Book in vehicles using the planner for repairs and servicing, coordinating closely with the workshop team.
Customer Liaison: Communicate with customers regarding progress, obtain authorisation for additional repairs, process payments, and handle enquiries promptly.
Proactive Follow-Up: Contact customers after work completion to ensure complete satisfaction.
Administrative Accuracy: Follow all service administration procedures, including documentation and compliance requirements.
Performance Monitoring: Maintain and improve CSI (Customer Satisfaction Index) scores through excellent service delivery.
Promotional Awareness: Inform customers about current service promotions and added-value offers.
Hours
Monday to Friday: 8.00am –17.00pm
Alternate Saturday mornings
About You
✅ I.T literate.
✅ Clean driving licence.
✅ Excellent telephone manner.
✅ Strive to exceed customer expectations by providing a first-class experience.
✅ A strong team player with a commitment to delivering exceptional customer service.
✅ Ability to work in a fast-paced environment while maintaining attention to detail. aExcellent organisational skills.
The successful candidate will have a positive, ‘can do’ attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial experience in a similar environment or previous experience within a similar role would be a distinct advantage but full training will be given.
Benefits
✅ Excellent contributory pension scheme.
✅ Holidays increase with length of service.
✅ Excellent in house and Volvo product training programme.
✅ Rewards gateway platform available for scheme members.
✅ Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician, and dentist.
The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.
For more information please contact Jen Stephenson on 07870 574684 or you can send your CV to info@hartshorne.co.uk