HGV Technician - Walsall

“An exciting opportunity has arisen, we are recruiting for a HGV Technician for our Walsall Depot”.

Recruitment

Position
Hours: 40 hours per week (plus alternate Saturday mornings)
Duration: Permanent

Principal Duties and Responsibilities

  • Oversee the day to day activities of the service reception desk
  • Book in vehicles using the planner for repairs and servicing; liaising with the workshop.
  • Liaise with customers, advise on progress, seek authority to carry out further repairs, invoicing, take payment & deal with customers verbal, written and telephone enquiries.
  • Proactively contact customers, ensuring that the customer is satisfied with work completed.
  • Ensure administration procedures are followed
  • Maintain CSI (customer satisfaction index) performance.

Requirements
The successful candidate will have a positive, 'can do' attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial experience in a similar environment or previous experience within a similar role would be a distinct advantage.

Benefits
In house product training programme.
Contributory pension scheme
Excellent healthcare scheme
Friendly & professional working team.

The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.

Please contact Jen Stephenson for an application form on 07870 574684 or email your CV to jennifer.stephenson@crossroads.co.uk.

Closing date – 16th June 2017

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