CVRT Receptionist & Administrator

2021-12-14

As a key member of the CVRT Team the successful applicant must exemplify our Volvo Customer Commitments to ensure that we do the right things every day in order to meet the customer’s expectations. The person will be the primary point of contact for customers and will provide excellent customer services while managing the CVRT related administration in an accurate, professional and timely fashion.

Key Responsibilities & Duties:

Manage all telephone and on line bookings
Allocate CVRT tests, Tachograph Calibrations, Speed Limiter Calibrations & Plating bookings to CVRT Testers
Optimise test schedules to maximise throughput
Promote the Company’s range of facilities at all available opportunities
Monitor and recommend process improvements to enhance the Service Level to our Customers
Provide cover for the Main Reception Desk as required
Monitor performance and generate regular reports showing the performance and efficiency of the VTN centre
Prepare and manage invoice related documentation including responding to invoice queries
Manage Service campaigns/recalls, e-mailing customers each month
Maintain and update Customer files as required
Maintain quality standards and training records of CVRT Testers to ensure regulatory compliance
Work as part of a team, maintaining a good working relationship between colleagues and customers
Maintain a high standard of housekeeping at all times, reporting any Health and Safety issues promptly
To participate in training and development programmes as required by the Company
To undertake any other duties or activities as required by the Company

Skills Profile:

Experience managing a busy reception area
Switchboard experience an advantage
Excellent communication skills (written & oral)
Well-developed interpersonal skills
Excellent planning and organizational skills
Proven ability to multitask and work accurately and efficiently in a busy working environment
Strong IT skills, including database experience (experience using COVIS an advantage)
Supervision or Management experience an advantage

Person Profile:

Customer focussed
Self-starter
Positive, can do attitude
Team focussed
Flexible approach to work
Methodical approach to problem solving

Click here to Apply