Workshop Supervisor (Santry)

Workshop Supervisor required in Santry to lead the operation of the new workshop, providing excellent customer service and delivery of high quality, maintenance, fault diagnosis and repair of HGV & PSV vehicles.



Job Purpose:
Reporting to the Depot Manager, the purpose of this role is to lead the operation of the workshop, providing excellent customer service and delivery of high quality, maintenance, fault diagnosis and repair of HGV & PSV vehicles.

Duties & Responsibilities:

  • Allocate jobs to technicians matching relevant skill sets and indicating time allowed
  • Monitor job progress and quality of technician’s work
  • Maintain high levels of technician utilisation and efficiency
  • Ensure technicians work within guideline Volvo standard time lines
  • Support technicians with fault diagnosis, service, maintenance and repairs
  • Carry out road testing and quality control inspections as required
  • Manage and approve all job related paperwork in line with Irish Commercial standards
  • Ensure high quality and frequency of communication with the Service Advisor regarding workshop loading concerns and/or gaps
  • Maintain frequent communication with Service Advisor regarding job progress and additional repairs/time required
  • Ensure approval has been sought from Service Advisor / Customer before additional work begins
  • Deliver professional and efficient customer service at all times, setting the standard for technicians
  • Adhere to correct working procedures, highlighting any errors or safety issues promptly to the Workshop Manager
  • Monitor performance and work standards of technicians, administering corrective action with support of management where required
  • Maintain high standards of housekeeping
  • Report faulty facility / equipment promptly
  • Identify training requirements for technicians and apprentices 
  • Participate in training and development programmes as required by the Company
  • Undertake any other duties or activities as required
Skills Profile:

  • Trade Qualification / HGV National Craft Certificate
  • 5 years post apprenticeship experience required
  • HGV/PSV workshop supervision / leadership experience
  • Excellent communication skills 
  • Ability to work accurately and efficiently in a busy working environment
  • Computer literate
  • Bus & Truck driving licence

Ref: W/ShopSUP(S)-03/18CC

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