Parts Manager - Partech (Naas & Field)


Job Purpose: 
To take overall responsibility for the Partech business, improve existing customer relations & develop new ones, manage supplier relationships and agreements. To lead the Partech team and ensure excellent customer service and support, and to grow the business in line with our strategic plans.

Key Responsibilities & Duties:
• Continually review & analyse the Partech business, implementing agreed strategic plans
• Continually monitor & improve customer service levels being delivered by the Partech team
• Oversee the management of stock (daily & emergency orders, new and warranty parts returns)
• Monitor, analyse and report monthly on department performance against budgets and KPIs
• Compile Parts tender submissions
• Manage key accounts
• Business development, including travelling to customers and prospect premises
• Assist in managing departmental/product promotions & participate in company events
• Manage supplier relationships, agreements and service levels
• Prepare annual budgets, managing departmental costs in line with company budgets
• Collaboration with and support of the other departments within the business
• Manage performance and work standards of the Partech team, administering corrective action and support as required
• Comply with and enforce Company Policies and procedures
• Complete regular Probation Review meetings for new employees and participate in the on-going employee appraisal process
• Manage day to day HR related processes (e.g. holiday approvals, absences etc.)
• Maintain high standards of housekeeping, maintaining a safe working environment
• Identify training & development requirements for members of the Partech team
• Participate in training and development programmes as required by the Company
• Undertake any other duties or activities as required

Skills Profile:
• 5+ years Automotive Spare Parts experience at management level, HGV’s/PSV’s an advantage
• Technical understanding of commercial vehicles
• Proven leadership, managerial and people development skills
• Excellent interpersonal skills
• Strong business acumen
• Proven ‘customer first’ service delivery track record
• Strong negotiation skills
• Excellent communication skills
• Ability to work accurately and efficiently in a busy working environment
• Competent IT skills including Excel (intermediate level or above), MAM experience an advantage


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