Parts Manager - Volvo (Naas & Field)


Job Purpose:

Overall responsibility for the performance of the Truck Sales Department, growing our customer base, maintaining and strengthening existing customer relationships, growing Volvo truck sales in Ireland and developing aftermarket business in line with truck sales activity.

Key Responsibilities & Duties:

  • Overall responsibility for the performance of the truck sales team in line with Company targets
  • Develop strong relationships with existing and new customers, identifying and developing business opportunities
  • Set targets and deliver strategic plans for the Sales team, monitoring individual and team performance and opportunities for growth
  • Provide weekly/monthly reports on sales activity and performance against targets
  • Prepare annual budgets, managing departmental revenue & costs in line with company budgets and supplier targets
  • Conduct regular reviews, revising processes as required to improve efficiencies within the Sales function
  • Manage performance and work standards of the Sales team, administering corrective action and support as required
  • Sell new and used trucks in assigned territory and in line with agreed targets
  • Promote and sell R&M contracts & Volvo Finance products in line with agreed targets
  • Order new trucks in line with customer specifications
  • Develop aftermarket sales in line with truck sale activity
  • Maintain and grow the existing customer base
  • Visit potential new and existing customers on a regular basis
  • Resolve any customer/supplier concerns promptly should they arise
  • Update and maintain the Customer Management system regularly
  • Prepare customer quotations and complete all job-related paperwork in line with Volvo and Irish Commercial standards
  • Participate in launches/exhibitions and customer events as required
  • Develop marketing plans/activities for the truck sales department as required
  • Comply with and enforce Company Policies and procedures
  • Complete regular Probation Review meetings for new employees and participate in the on-going employee appraisal process
  • Manage day to day HR related processes (e.g. holiday approvals, absences etc.)
  • Monitor competencies and skills gaps and putting into action necessary training plans
  • Participate in training and development programmes as required by the Company
  • Undertake any other duties or activities as required

Skills Profile:

  • Truck industry / sales experience essential
  • Strong business acumen
  • Proven ‘customer first’ service delivery track record
  • Proven leadership, managerial and people development skills
  • Good technical understanding of trucks
  • Strong negotiation skills
  • Well-developed communication skills
  • Highly organised & driven approach to tasks
  • Computer literate
  • Full clean truck licence an advantage

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