Parts Advisor - Walsall

The Hartshorne Group is one of the leading commercial vehicle distributors for the West Midlands, East Midlands, Derbyshire, Nottinghamshire, Shropshire and Staffordshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.

A fantastic opportunity has arisen to join our amazing team at Walsall depot, as a Parts Advisor. 


The Role
- Supply parts to retail and workshop customers.
- Processing customers parts orders.
- Identifying, sourcing, ordering and pre-picking parts.
- Taking customer payments.
- Stock control, handling, storing, locating and identifying parts.
- Warranty processes and how to return parts to the manufacturer.
- IT systems, booking in and out of parts and raising invoices.
- Communicating and how to deal with customers.
- How to upsell to customers.

The ideal candidate will be outgoing, willing to learn and demonstrate ambition within an expanding organisation. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial parts experience in a similar environment or previous experience within a similar role would be a distinct advantage, however full training will be provided.
Hours of work
Week 1 - 8.00am until 5.00pm
Week 2 - 9.00am until 6.00pm
Week 3 - 7.00am until 4.00pm
Alternate Saturday's 8.00am until 1.00pm

In house product training programme.
Excellent contributory pension scheme.
A comprehensive healthcare scheme.
Holidays increase with length of service.
Friendly and professional working team.

The Hartshorne Group pride ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.


For more information please contact Jen Stephenson on 07870 574684 or you can send your CV to