Parts Advisor - JCB

Dennison JCB have an exciting opportunity for you to join our team as a Full Time Parts Advisor.
Parts Advisor - JCB

Hours & Location

This position will be based at our Dennison JCB Depot in Ballyhartfield, Templepatrick.  The core hours of work will be Monday to Friday; 08:30 – 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements.


Key Duties & Responsibilties

  • Fulfilling enquiries and orders from retail customers and our own workshop via telephone, face to face, e-mail etc.
  • Proactive selling and upselling of JCB parts to existing and new customers, relationship building with customers
  • Maintaining an efficient stock control system
  • Goods inward stock handling, ensuring that all goods are received and checked and stored accurately
  • Parts picking from stores
  • Conducting stock inventory management
  • All administrative duties associated with parts ordering and returns
  • Managing parts warranty and return claims within the desired time frames
  • Ensuring that the Parts Department runs as efficiently as possible
  • Ensuring that customer demands are met, and that the correct solution is supplied
  • Ad hoc duties commensurate with the position


Job Requirements and Qualifications:


Skills, Qualifications & Experience


The successful candidate must be able to provide proof of, or demonstrate prior experience of, the following:

  • Relevant parts experience, working within a franchised dealership parts department would be highly desirable
  • Experience of working in or knowledge of the plant or agri industry
  • A reasonable level of computer literacy would be advantageous, along with previous experience of using stock control systems
  • Ability to work as part of a team
  • Ability to communicate effectively at all levels, both internally and externally, in a professional manner
  • Being accountable
  • A full driving licence


Aptitudes, Values & Work Ethic


The successful candidate will:

  • Be self-motivated, proactive and have the ability to work on their own initiative
  • Have the ability to prioritise effectively and be highly organised
  • Be willing to accept change and have the ability and flexibility to adapt accordingly as business needs require
  • Have a responsible and methodical attitude to work



As well as a competitive salary, we also offer a benefits package that includes generous holidays, pension scheme with generous employer contributions, a health cash plan, and cycle to work scheme. 


To Apply


If you think you possess the necessary skills and have a positive 'can do' attitude, we want to hear from you!


To apply for this vacancy, please download an application form and return to:

Lisa Millar
Dennison Commercials Ltd
37 Hillhead Road
Co Antrim
BT39 9DS


Closing date for receipt of completed applications is 1:00pm on Monday 12th April 2021.


As an equal opportunities employer, Dennison JCB welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.