Aftersales Supervisor - Dungannon

Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently seeking an Aftersales Supervisor for our Dungannon Depot.
Aftersales Supervisor - Dungannon

Principal Responsibilities

  • Day to day supervision of a team of parts and service staff 
  • Supervising driver rota’s and day to day responsibilities
  • Measuring progress against KPI’s for recovery rates, WIP etc and updating Depot Manager
  • Liaising with workshop supervisors on workshop loading
  • Updating customer management system
  • Updating and reviewing parts cases
  • Promoting Genuine Volvo Parts and Denn-Part parts sales and targets
  • Daily ordering of spurious parts and consumables
  • Dealing with customer queries in liaison with the Depot Manager
  • Complying with all relevant health and safety regulations and best practice and promoting this throughout the aftersales department
  • Ad hoc duties commensurate with the position 

Required Competencies, Values and Attitude

  • Applications are sought from candidates with a strong customer service background and a preference towards those with motor factor / transport industry experience
  • Previous experience of supervising staff would be essential
  • Must possess a responsible and methodical attitude to work
  • Must be self-motivated, proactive and flexible with regards to working hours
  • Must be open and honest and work at all times with integrity
  • Teamwork - Must be an effective and supportive member of a high performing team that pro-actively supports others to achieve the overall targets.
  • Adaptability – Understands that different situations and levels may call for different skills / approaches, enjoys the challenge on unfamiliar tasks and is open to change.
  • Must possess the drive to identify or anticipate future challenges or opportunities and take preventative measures to avoid problems
  • Resilience - Pursues everything with energy, drive and seldom gives up before finishing, especially in the face of resistance, setbacks or target deadlines.
  • Communication – Can communicate (written & verbal) both internally and externally in a coherent and professional manner at all times.
  • Organisation – Can work methodically within defined processes and pays attention to detail.
  • IT Skills – Ability to use common computer packages and systems


In addition to a competitive salary, we also offer a benefits package that includes generous holidays, pension scheme, health cash plan, death in service benefit, cycle to work scheme.

This is an exciting opportunity to work within a very successful and well-established business.

To Apply

If you think you possess the necessary skills and have a positive 'can do' attitude, we want to hear from you!

To apply for this vacancy please complete the application pack and return it to:

Lisa Millar
HR Dept
Dennison Commercials Ltd
37 Hillhead Road
Co. Antrim
BT39 9DS

Closing date for applications is Thursday 25th March 2021 at 1:00pm

As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.