Service Advisor - Newry

Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently recruiting a Service Advisor to join the team at our Newry Dealerpoint.


Hours of Work

Core hours of work will be Monday to Friday; 8:30am – 5:00pm with flexibility to work on Saturday mornings as required.

Key Duties & Responsibilities

Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements

Generating service schedules and sending reminders

Booking PSV appointments

Issuing workshop job cards

Monitoring progress of vehicles in workshop

Processing and closing out workshop job cards

Assisting with invoicing

Liaising with Workshop Foreman/Supervisors to maximise workshop loading and planning, to ensure efficiency and profitability

Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work

Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery

Ensuring customer satisfaction at all times through delivery of the Volvo ‘Customer Commitments’, assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently

Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

Job Requirements & Qualifications

Skills, Qualifications & Experience

The successful candidate must be able to provide proof of, or demonstrate prior experience of, the following:

Relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership would be highly desirable

Be educated to GCSE standard or equivalent, including Maths and English

Possess strong administration skills

Possess excellent organisational skills and the ability to adapt to changing circumstances.

Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally

Possess an ability to structure workload in an efficient manner

Be able to cope working under pressure

Must be confident with telephone communication and possess a polite and professional telephone manner

Possess an excellent level of computer proficiency

Be able to work effectively as part of a team whilst also possessing the ability to work effectively with minimal supervision

Have a full and clean driving licence

Although not essential, some existing mechanical knowledge would be advantageous.

Aptitudes, Values & Work Ethic

The successful candidate will:

Be a fast learner

Be organised, methodical, proactive and enthusiastic

Have the ability to work as part of a team and be able to work on own initiative

Have a warm, friendly and outgoing personality

Ensure that all written and verbal communication is of a standard that reflects the Volvo Trucks image and guidelines

Be willing to accept change and have the ability and flexibility to adapt accordingly as business needs require

Be tenacious and of a questioning nature

Be open and honest at all times and always work with integrity

Possess a willingness to learn and succeed

Insist on the highest quality work, whilst concentrating on efficiencies

To Apply

This is an excellent opportunity to work within a very successful and well-established business.

If you think you possess the necessary skills and have a positive ‘can do’ attitude, we want to hear from you!

To apply for this vacancy, please download an application pack form and return to:

Mrs Lisa Millar

Dennison Commercials Ltd

37 Hillhead Road


Co Antrim

BT39 9DS

Closing Date for Applications is Tuesday 16th October 2018 at 1:00pm

As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.

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