Customer Service Advisor - Lincoln
2024-11-26
We are recruiting for a Customer Service Advisor to join our fantastic team at our Lincoln depot.
This exciting and challenging role will entail planning and organisation. The successful candidate will have a positive, ‘can do’ attitude & willingness to work as part of an effective team. You should be a good team player & exceed customer expectations in delivering a 1st class service. Communication internally & externally will be a key requirement.
Main responsibilities of the role:
- Book in vehicles using the planner for repairs, servicing & MOT, inconjuction with the workshop.
- Liaise with customers, advise on progress, seek authority to carry out further repairs, taking payments & dealing with customer enquiries.
- Proactively contact customers, ensuring that the customer is satisfied with work completed.
- Service administration duties.
- Maintain CSI (customer satisfaction index) performance.
Essential Requirements
• Excellent communicator
• Able to work on own initiative.
• Able to problem solve effectively.
• Enthusiastic.
• Computer skills advantageous.
• Extremely well organised & able to prioritise.
• Attention to detail.
Commercial experience in a similar environment or previous experience within a similar role would be preferable but full training will be given.
Shift Pattern
Monday to Friday 08.00am until 17.00pm
Alternate Saturday mornings 08.00am until 12.00noon
Benefits
Comprehensive healthcare cash plan.
Rewards gateway platform available for scheme members.
Excellent contributory pension scheme.
Loyalty bonus.
In house product training program.
Crossroads Truck and Bus prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.
For more information please contact Jen Stephenson on 07870 574684 or you can apply by sending your CV to info@crossroads.co.uk