Customer Service Advisor - Lincoln

Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers.

An exciting new opportunity has arisen, we are currently recruiting for the role of Customer Service Advisor to join our fantastic team in Lincoln. This is a fantastic opportunity to develop within a progressive organisation.

This exciting and challenging role will entail planning and organisation. Communication internally and externally will be a key requirement. The successful candidate will have a positive, 'can do' attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial experience in a similar environment or previous experience within a similar role would be a distinct advantage.

Main responsibilities of the role:
- Book in vehicles using the planner for repairs, servicing & MOT, inconjuction with the workshop.
- Liaise with customers, advise on progress, seek authority to carry out further repairs, taking payments & dealing with customer enquiries.
- Proactively contact customers, ensuring that the customer is satisfied with work completed.
- Send out customer invoices.
- Service administration duties. 
- Maintain CSI (customer satisfaction index) performance.

Hours
Week 1: Monday-Friday 07:00 – 17:00 (half hour lunch) 
Week 2: Monday-Friday 08:00 – 18:00 (half hour lunch
Alternate Saturday mornings 08:00 – 12:00noon
 

Benefits
- Excellent in house product training programme.
- Excellent contributory pension scheme.
- Comprehensive healthcare scheme.
- Loyalty bonus.
- Friendly & professional working team.

Crossroads Truck and Bus pride ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.

 

For more information please contact Jen Stephenson on 07870 574684 or you can apply by sending your CV to info@crossroads.co.uk